Client Satisfaction Results

Client Satisfaction Results

We know that when it comes to finding a partner you can trust, what matters most is delivering outstanding client experience and results every single day. We know that you need someone you can rely on to help you succeed in business and in life.

 

To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we utilize the Net Promoter Score. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.

 

We are grateful to share that we received an overall NPS score of 87 (on a scale of -100 to +100) along with these stellar results:

 

  • 100% of our clients feel we exhibit courtesy and professionalism
  • 100% of our clients believe we create high quality materials

 

How do we stack up against companies known for customer service? Well, compare our score (87) to some names you might recognize:

 

  • Costco: 74
  • Southwest: 71
  • Ritz Carlton: 68
  • Apple: 68
  • Turbo Tax: 54

 

Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to contact us!

Want to get to know us better?

 

Read our leadership bios or fill out our contact form with any questions you may have.